Emirates Announces Refund Progress



Emirates announced it has made about US$1.89 billion in COVID-19-related travel refunds to date, making strong and steady progress on its commitment to customers to complete pending refunds. 

More than 1.4 million refunds requests have been completed since March, representing 90 percent of the airline’s backlog. This includes all requests received from customers around the world up until the end of June, save for a few cases which require further manual review. Since the pandemic hit, Emirates has invested additional resources to ramp up its processing capability. 

The airline also continues to work with industry partners to facilitate refunds for those who have booked their Emirates flights through travel agents, this includes enabling direct refunds processing via global booking systems (GDS). 

In  statement, the President of Emirates, said: “We understand that from our customers’ standpoint, each pending refund request is one too many. We are committed to honouring refunds and are trying our utmost to clear the massive and unprecedented backlog that was caused by the pandemic. Most cases are straightforward, and these we will process quickly. But there are cases which will take a bit more time for our customer teams to manually review and complete. We are grateful to our customers for their patience and understanding.”

This commitment will come as a relief to those who are yet to get their refund processed. More details about Emirates airline refund can be found in the link. https://www.emirates.com/english/help/faqs/how-can-i-get-a-refund-on-an-unused-or-partially-unused-ticket/#:~:text=To%20get%20a%20refund%20on,our%20online%20refund%20req

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